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Culver City | Hollywood | Inglewood | North Hills | Palmdale | Sherman Oaks | Valley Glen | Van Nuys Administrative Offices -- 13130 Burbank Boulevard Sherman Oaks, CA 91401 (818) 781-0360

Privacy Policy

Effective Date: January 12, 2026

Introduction

The Help Group Child and Family Center (operating as “Help Group”) respects and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when visiting helpgroup.org.

Information We Collect

We may collect the following categories of personally identifiable information:

    • Identifiers: name, email address, phone number, mailing address, information
    • Employment data
    • Education data
    • Transactional information: payment or billing details
    • Internet or network activity: IP address, browser type, device information, and pages visited
    • Other information you voluntarily provide

We do not collect sensitive personal information through this website.

How We Collect Information

We may collect personally identifiable information when you voluntarily provide it, such as when you:

  • Sign up for newsletters or updates
  • Submit forms (e.g., inquiries, volunteer interest)
  • Make donations through FundraiseUp (processed by Stripe or PayPal)

We also automatically receive and record information on our server logs from your browser, including:

  • IP address
  • Cookie information (essential for site functionality)
  • Pages you visited

How We Use Information

We use the information we collect to:

  • Process donations and send receipts
  • Communicate updates, newsletters, and event information
  • Respond to inquiries and manage volunteer participation
  • Improve site functionality and security

We may share your personally identifiable information with the following categories of third parties:

  • Service providers (e.g., hosting providers, payment processers, e-mail marketing providers, event vendors)
  • Professional advisors (e.g., legal or accounting professionals)
  • Government or legal authorities when required by law

We will not sell your personally identifiable information with anyone for marketing purposes. Your personally identifiable information will be shared with consent of the individual.

Cookies and Tracking

Our website uses only essential cookies required for site functionality. We do not use cookies for advertising or analytics. You can manage cookies through your browser settings.

Third-Party Services

We work with trusted third-party providers to operate our site and programs, including:

  • WordPress and GoDaddy (hosting)
  • FundraiseUp (donation processing) integrated with Stripe and PayPal
  • Mailchimp (email newsletters)
  • Gravity Forms (form submissions)
  • Eventbrite (event registrations)

These providers have their own privacy practices, which we encourage you to review.

Data Security

We implement reasonable security measures, including HTTPS encryption and secure vendor integrations, to protect your data.  Despite these measures, no data transmission or data storage system is guaranteed to be 100% secure.

Your Rights

California residents may request access to or deletion of their personal information by contacting us via the contact information listed below. We will respond within the timeframes required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.  When changes are made, we will revise the effective date at the top of this page.  Any changes will become effective when posted.

Contact Us

For privacy inquiries, contact:

Alec Marcellin
Email: amarcellin@helpgroup.org
Mail: 13130 Burbank Blvd, Sherman Oaks, CA 91401